Common questions
Why does a meal say "based on 4 of 5 ingredients"?
One ingredient had no value for part of the score in our databases. Rather than count it as zero, EquiliEat scores what it can and tells you what's missing.
Why was my photo turned away?
The analysis didn't find food in it. Try a clearer, closer photo of the dish, in good light.
How many photos can I analyse?
5 a day on Free and 25 on Pro. Each dish photo counts as one, so a three-dish meal uses three. Photos that fail to analyse aren't counted.
You can photograph up to 3 dishes in one meal on Free, and up to 5 on Pro.
Can I correct a value?
Yes. Open a scanned product and edit any nutrient. Values you change are marked as yours, so you can always tell them apart.
Why doesn't saving a swap change my meal?
A saved improvement is a record of a swap you'd make. Your meal stays exactly as you logged it.
Is my body data uploaded?
No. Your age, sex, height, weight and activity stay on your phone and are never sent to our servers.
Where do the numbers come from?
Nutrition from CIQUAL 2025 (ANSES), environmental impact from AGRIBALYSE 3.2 (ADEME), and packaged products from Open Food Facts. See Data sources.
Is EquiliEat medical advice?
No. It helps you understand what's in your meals. It doesn't diagnose, treat or advise on any condition. For medical or dietary advice, talk to a qualified professional.
Is it on Android?
Not at the moment. EquiliEat is iPhone only for now.
Export your data
In the app, go to Profile → Data & Privacy → Export my data.
You'll get one file with your meals, water logs, goals, saved improvements and subscription status, plus the body profile stored on your phone. Save or share it wherever you like.
Delete your account
In the app, go to Profile → Data & Privacy → Delete my account, then type your email address to confirm.
This permanently deletes your account and everything linked to it, and removes your body profile from the phone. It can't be undone.
Manage or cancel your subscription
Subscriptions are billed by Apple, so you manage them in your iPhone's Settings:
- Open Settings and tap your name at the top.
- Tap Subscriptions, then EquiliEat.
- Change your plan, or tap Cancel Subscription.
Cancel at least 24 hours before the renewal date so you aren't charged for the next period. For refunds, use Apple's Report a Problem.
Purchases didn't restore?
- Make sure your iPhone is signed in to the same Apple Account you subscribed with.
- In EquiliEat, open the upgrade screen and tap Restore Purchases.
- Check the subscription is active in Settings → your name → Subscriptions.
- Still stuck? Email support@equilieat.ca with the email address on your EquiliEat account. Please don't send payment details.